We want every child to love their classes. If something isn’t working, tell us — we will try to fix it, and if it still isn’t right, we will refund you. Here is exactly how it works.
Two-week happiness promise: request a cancellation within the first two weeks (14 days) after your child’s first paid class and we will refund 100% of what you paid for that program.
1. Program fee
Enrolling reserves your child’s seat in a program. The program fee is shown at checkout before you pay. If you have a question about a payment, contact us and our parent success team will review it under this policy.
2. Full refund within the first two weeks
- Applies to all programs, paid in full or through a payment plan.
- Request it within 14 days of your child’s first paid class.
- We refund the full amount paid for that program, and any future payment-plan instalments are cancelled.
3. After the first two weeks
After the first two weeks, program fees are generally non-refundable because your child’s seat and teacher time are reserved for the full program. We still want to help, so we offer:
- Switch — move your child to a different program or level once, at no extra cost (any price difference is adjusted).
- Pause — pause once for up to 8 weeks for holidays, illness or family reasons and rejoin a later group.
- Payment plans — if you cancel, future instalments stop; instalments already paid are non-refundable.
In special circumstances such as a serious illness or relocation, we may offer a pro-rated refund for classes not yet taken. Just reach out and tell us what’s happening.
4. If we cancel
If we cancel a class, we will schedule a make-up session. If we cancel a program before it starts or cannot continue it, you will receive a full refund for any classes not delivered.
5. Robotics kits and materials
A robotics kit is recommended for the robotics program but is not included in the program fee, and American Prime Academy does not sell kits. After you register, our team helps you choose a suitable kit. Kits bought from a retailer follow that retailer’s return policy and warranty.
6. How to request a refund
- Email hello@americanprimeacademy.com from the address on your account.
- Include your name, your child’s first name and the program.
- We confirm within two business days and process approved refunds to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
7. Questions
Not sure what applies to you? Visit our Help Center or email us — a real person on our parent success team will help. See also our Terms of Service.